全球支援直撥 ID
以下是透過電話聯絡 Siemens 軟體客戶支援的一般說明。
建立新支援案例的呼叫
- 撥打您當地的客戶支援電話號碼。在這裡找到這個號碼：https://www.sw.siemens.com/en-US/support-services/global-premium-support-numbers/
- 連線後，按 2 建立新呼叫（支援案例）。
- 如果出現提示，請輸入您的 SoldTo/Site ID（最多 10 位數字），且不帶前導零。
- 從顯示的產品選單中進行選擇。筆記：如果您的電話號碼未在我們的客戶關係管理 (CRM) 系統中列出，系統會提示您提供直撥 ID（請參閱下表）或產品選項。
- 如果您需要的產品與產品選單中顯示的產品不同，請按 0 並按照下面標題為「產品選擇」的部分中的說明進行操作。
產品選型
根據支援中心提供的聯絡方式選擇您的產品：https://support.sw.siemens.com/en-US/
檢查現有支援案例的狀態
- 撥打您當地的客戶支援電話號碼。
- 連線後，按「3」即可跟進現有支援案例。
- 拼字或輸入您的支援案例編號（最多 7 位數字）。
- 按“1”與支援工程師通話。
按 "2" 與支援工程師的經理通話。
電話連線成功後的按鍵序列如下所示：
您將被轉發給負責的客戶支援工程師。如果客戶支援工程師無法立即聯絡您，您可以留言，以便在有空時發送給該工程師。
直撥 ID |
|---|
CAESAM 21642—All Products |
Camstar 21681—All Products |
Cloud Application Services (CApS) 21693—MOM 21628—NX 21694—Polarion 21692—Teamcenter |
Comos 21704—Advanced-ES 21699—Automation 21702—Database 21701—Infrastructure 21703—Integrated-Engineering 21697—Licensing 21705—Others 21698—Platform 21700—Process 21642—Training |
Geolus 21653—All Products |
Jack 21651—All Products |
Learning Advantage 21680—Training |
Manufacturing-Intelligence 21575—Manufacturing-Intelligence |
Manufacturing-Interoperability 21579—Manufacturing-Interoperability |
Manufacturing-Performance 21577—Manufacturing-Performance |
Mendix 21718—All Products |
Insights Hub 21690—All Products |
MOM-Tecnomatix 21589—MES 21590—Test-Expert 21588—UniCam-FX |
NX Digital Engineering Services 21591—CAD 21594—CAM 21598—Ideas 21595—Installation 21600—Manufacturing Line Designer 21599—Manufacturing Press Line Simulation 21601—MLP 21592—NX Teamcenter Integration for NX 21593—Programming-Automation-Tool |
Omneo 21510—All Products |
Opcenter 21555—Advanced--and-Scheduling 21544—Execution-Core 21561—Execution-Discrete 21545—Execution-Electronics 21563—Execution-Foundation 21801—Execution Foundation OEE 21547—Execution-Medical-Devices 21562—Execution-Process 21586—Execution-Pharma 21546—Execution-Semiconductor 21583—Opcenter-Connect-MOM 21581—Opcenter-Intelligence 21553—Opcenter-Quality 21582—Opcenter-Reporting 21582—Opcenter-Reporting 21564—Research-Development-and-Laboratory / RD&L |
PCM 21530—All Products |
PLM-Open 21655—Rulestream |
Polarion 21647—All Products |
Preactor 21682—All Products |
QMS 21550—Calvin 21548—QSYS 21549—SINIC |
QMS-Compliant-Pro 21551—All Products |
QMS-QSI 21542—All Products |
SAAS-Operation 21628—NX X 21638—Opcenter-X Intelligence 21539—Opcenter-X MES 21629—Opcenter-X Quality 21641—Opcenter-X Scheduling 21694—Polarion X 21692—Teamcenter X 21803 - Teamcenter X Product Cost Management |
SES 21505—Encapta 21500—Fibersim 21502—Mastertrim 21504—QPE 21503—SDE 21501—Syncrofit |
Simatic-IT 21584—eBR 21566—Electronic-lab-notebook 21565—Formula-work-bench 21572—Interspec 21557—LMS 21556—Production-Suite 21567—R&D Libraries 21571—R&D Suite 21570—R&D Suite Reporting Server 21569—Supplier-collaboration-center 21568—T4CPG 21559—Unified-Architecture-Discrete 21558—Unified-Architecture-Foundation 21560—Unified-Architecture-Process 21573—Unilab 21585—XFP |
Simcenter-Test 21676—Hardware 21672—Installation 21671—Licensing 21532—Others 21674—Tecware 21673—Testlab 21675—Testxpress |
Simcenter-1D 21631—Amesim 21639—Femap 21636—Flomaster 21613—Pre-Post 21637—Prescan 21627—Samcef 21632—Sysdm 21633—System-Analyst 21635—System-Architect 21634—Web-App-Server |
Simcenter-3D 21608—Acoustics 21619—Assembly-FEM 21617—Correlat-Updating 21616—Durability 21624—Electro-Magnetics 21621—Flexible-Pipe 21609—Laminate-Composite 21623—Margin-of-Safety 21610—Motion 21611—Multiphysics 21614—Nonlinear 21615—NX-Open 21612—Optimization 21618—Response-Dynamics 21620—Samcef-Environment 21643—Share 21622—Sim-Proces-Manage 21625—Structur-Dynamics |
Simcenter-Nastran 21643—Nastran |
Siemens PLM 21533—Licensing |
SolidEdge 21686—Application 21688—Data-Management 21687—Installat-Licensing 21686—Share |
Teamcenter 21602—Activeworkspace-EWI 21511—Application 21512—Customizations 21513—Enterprise 21514—Installation 21515—Lifecycle-Vis 21516—Manufacturing 21603—Manufacturing Easy Plan 21683—RapidAuthor 21511—Share |
Tecnomatix 21604—AM-NETWORK 21707—Factory 21605—INTOSITE 21606—QUALITY 21800—Optimize My Plant 21708—Plant-Simulation 21709—Process-Designer 21710—Process-Simulate 21607—REALNC 21711—Robcad |
Valeo 21645—All Products |
WebTools 21665—Download 21668—Export-Compliance 21663—FTP 21669—General-Assistance 21662—LogIR 21664—QTAC 21667—Search-Tool 21666—Upload 21661—WebKey |
Xcelerator Share 21520—Xcelerator Share |
XHQ 21508—All Products |
支援中心影片教學
了解如何開啟和管理您的支援案例等。
支援中心影片教學
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支援中心影片教學
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