The Maintenance Services Terms comprise General Maintenance Services Terms as amended by Specific Maintenance Terms applicable with respect to certain software or hardware.
Applicable Specific Maintenance Terms are identifiable via the unique alphanumeric code displayed on the order with respect to the software or hardware to which the services relate. If the alphanumeric code set forth on an order is not listed below, only the General Maintenance Services apply.
Alpha Code | Document Name | Dates Applicable | |
|---|---|---|---|
| General Maintenance Services Terms | July 18, 2021 - present | ||
| COMOS | Comos Software Specific Maintenance Terms | July 18, 2021 - present | |
| EMB-EPS | Embedded Software Specific Maintenance Terms | July 18, 2021 - present | |
| HW | Hardware Supplemental Terms | February 1, 2023 - present | |
| MC | MC Software Specific Maintenance Terms | July 18, 2021 - present | |
| PLM, PLM-TC, PLM-NX, PLM-TCO, MOM, MGSP, or POLAR | PLM, MOM, MGSP, & Polarion Maintenance Terms | July 18, 2021 - present | |
| XHQ | XHQ Software Specific Maintenance Terms | July 18, 2021 - present |
See terms and conditions related to the Maintenance Terms.
The Supplemental Terms set out the license models, applicable maintenance and support terms and other portfolio-related or use case-specific terms. Supplemental terms are identified on the order form by unique alphanumeric codes.
Learn about our support commitment and service level agreement for our cloud services.
The base terms set out the general terms and conditions of your contract and are either set forth in the End User License Agreement (EULA) or in the Universal Customer Agreement (UCA).
The base terms set out the general terms and conditions of your contract and are either set forth in the End User License Agreement (EULA) or in the Universal Customer Agreement (UCA).