Support Cloud는 Silver 또는 Gold 등급 지원을 통해 사용할 수 있는 서비스입니다. Support Cloud를 통해 고객은 나열된 사양과 함께 Silver 또는 Gold 지원 제품에 대한 즉시 사용 가능한 환경을 제공받을 수 있습니다.
Support Cloud parameters | Specifications |
---|---|
Project run time (months) | 12 |
RAM | 24 GB |
Storage overall | 2000 GB |
Firewall restriction on customer IP address | Up to 2 |
Import or export of VM templates | On-demand |
Users | Up to 5 |
Site2Site VPN | Optional |
Graphic card | 1 x nVidiaM60 |
Microsoft SQL Server Standard | For 5 users |
Microsoft Server OS License | Included |
3rd-Party licenses | Excluded. Optional access to local customer license |
Access to VM templates | Up to 50 templates |
Access to a self-service Cloud Portal or a public Cloud Provider (e.g., AWS) | Yes (e.g., https://gtac-cloud.de.hca.siemens.com/cloud/org/customer_name) |
Availability | Up to 24x7 |
Support (Monday-Friday) | 8-17 GMT+1 |
We have all the support resources you need in one easy-to-use location: personalized content, an extensive knowledgebase, a powerful search and an intuitive navigation. In the Support Center, you can: