ID DirectDial del supporto globale

Di seguito sono indicate le istruzioni generali per contattare telefonicamente l'assistenza clienti di Siemens Software.

Call creation for a new support case

Dial your local Customer Support phone number. Find this number here: https://www.sw.siemens.com/en-US/support-services/global-premium-support-numbers/
Once connected, press 2 to create a new Call (Support Case).
If prompted, enter your SoldTo/Site ID (up to 10 digits) with or without leading zeros.
Choose from the product menu presented. Note: If your phone number is not listed in our customer relationship management (CRM) system, you will be prompted to provide a DirectDial ID (from the table below) or product option.
If you need support for a diﬀerent product than presented in the product menu, press 0 and follow the instructions from the next section below, titled "Product Selection."

Selezione prodotto

Seleziona il tuo prodotto in base ai dettagli di contatto disponibili nel Centro assistenza: https://support.sw.siemens.com/en-US/

Graphic displaying phone dial instructions

Controlla lo stato di un caso di supporto esistente

Componi il numero di telefono dell'assistenza clienti locale.
Una volta connesso, premi "3" per approfondire un caso di supporto esistente.
Digita o inserisci il numero del caso di supporto (composto al massimo da 7 cifre).
Premi "1" per parlare con il tecnico di supporto.
Premi "2" per parlare con il responsabile del tecnico di supporto.

La sequenza di tasti visualizzata dopo una connessione telefonica andata a buon fine appare come segue:

Graphic displaying phone dial-in instructions.

Verrai reindirizzato al tecnico dell'assistenza clienti responsabile. Se il tecnico dell'assistenza clienti non è immediatamente disponibile, puoi lasciare un messaggio da inviargli non appena lo sarà.

ID DirectDial
CAESAM 21642—Tutti i prodotti
Camstar 21681—Tutti i prodotti
Cloud Application Services (CApS) 21692—Teamcenter 21693—MOM 21694—Polarion 21628—NX
Comos 21697—Licenze 21698—Piattaforma 21699—Automazione 21700—Processo 21701—Infrastruttura 21702—Database 21703—Integrated-Engineering 21704—Advanced-ES 21705—Altri 21706—Formazione
Geolus 21653—Tutti i prodotti
Jack 21651—Tutti i prodotti
Learning Advantage 21680—Formazione
Manufacturing-Intelligence 21575—Manufacturing-Intelligence
Manufacturing-Interoperability 21579—Manufacturing-Interoperability
Manufacturing-Performance 21577—Manufacturing-Performance
Mendix 21718—Tutti i prodotti
Insights Hub 21690—Tutti i prodotti
MOM-Tecnomatix 21588—UniCam-FX 21589—MES 21590—Test-Expert
Servizi di ingegneria digitale NX 21591—CAD 21592—NX Teamcenter Integration per NX 21593—Programming-Automation-Tool 21594—CAM 21595—Installazione 21596—Routing 21598—Idee 21599—Simulazione della linea di stampa di produzione 21600—Progettazione della linea di produzione 21601—MLP 21591—Condividi
Omneo 21510—Tutti i prodotti
Opcenter 21544—Execution-Core 21545—Execution-Electronics 21801—Execution Foundation OEE 21546—Execution-Semiconductor 21547—Execution-Medical-Devices 21553—Opcenter-Quality 21555—Advanced-Planning-and-Scheduling 21561—Execution-Discrete 21562—Execution-Process 21563—Execution-Foundation 21564—Research-Development-and-Laboratory / RD&L 21581—Opcenter-Intelligence 21582—Opcenter-Reporting 21583—Opcenter-Connect-MOM 21586—Execution-Pharma
PCM 21530—Tutti i prodotti
PLM-Open 21655—Rulestream
Polarion 21647—Tutti i prodotti
Preactor 21682—Tutti i prodotti
QMS 21548—QSYS 21549—SINIC 21550—Calvin
QMS-Compliant-Pro 21551—Tutti i prodotti
QMS-QSI 21542—Tutti i prodotti
SAAS-Operation 21692—Teamcenter X 21694—Polarion X 21628—NX X
SES 21500—Fibersim 21501—Syncrofit 21502—Mastertrim 21503—SDE 21504—QPE 21505—Encapta
Simatic-IT 21556—Production-Suite 21557—LMS 21558—Unified-Architecture-Foundation 21559—Unified-Architecture-Discrete 21560—Unified-Architecture-Process 21565—Formula-work-bench 21566—Electronic-lab-notebook 21567—R&D Libraries 21568—T4CPG 21569—Supplier-collaboration-center 21570—R&D Suite Reporting Server 21571—R&D Suite 21572—Interspec 21573—Unilab 21584—eBR 21585—XFP
Simcenter-Test 21671—Licenze 21672—Installazione 21673—Testlab 21674—Tecware 21675—Testxpress 21676—Hardware 21532—Altri
Simcenter-1D 21631—Amesim 21632—Sysdm 21633—System-Analyst 21634—Web-App-Server 21635—System-Architect 21636—Flomaster 21637—Prescan 21639—Femap 21613—Pre-Post 21627—Samcef
Simcenter-3D 21608—Acustica 21609—Laminate-Composite 21610—Motion 21611—Multiphysics 21612—Ottimizzazione 21614—Nonlinear 21615—NX-Open 21616—Durabilità 21617—Correlat-Updating 21618—Response-Dynamics 21619—Assembly-FEM 21620—Samcef-Environment 21621—Flexible-Pipe 21622—Sim-Proces-Manage 21623—Margin-of-Safety 21624—Electro-Magnetics 21625—Structur-Dynamics 21643—Condividi
Simcenter-Nastran 21643—Nastran
Siemens PLM 21533-Licenze
SolidEdge 21686—Applicazione 21687—Installat-Licensing 21688—Data-Management 21686—Condividi
Teamcenter 21511—Applicazione 21512—Customizations 21513—Enterprise 21514—Installation 21515—Lifecycle-Vis 21516—Manufacturing 21602—Activeworkspace-EWI 21603—Manufacturing Easy Plan 21683—RapidAuthor 21511—Condividi
Tecnomatix 21604—AM-NETWORK 21605—INTOSITE 21606—QUALITY 21607—REALNC 21707—Factory 21708—Plant-Simulation 21709—Process-Designer 21710—Process-Simulate 21711—Robcad 21800—Optimize My Plant
Valeo 21645—Tutti i prodotti
WebTools 21661—WebKey 21662—LogIR 21663—FTP 21664—QTAC 21665—Scarica 21666—Carica 21667—Search-Tool 21668—Export-Compliance 21669—General-Assistance
Teamcenter Share 21520—Teamcenter Share
XHQ 21508—Tutti i prodotti

Support Center video tutorials

Learn how to open and manage your support case and more.

Two Steps To Manage Your Support Cases For Solution Partners

Support Center video tutorials

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Support Center video tutorials

1 / 13

Two Steps To Manage Your Support Cases For Solution Partners

(42 secs)

Two Steps To Manage Your Support Cases

(56 secs)

Two Steps To Save Items In Support Center

(1 min, 16 secs)

3 Steps To Add/Remove Support Center Users (Site Admins Only)

(1 min, 27 secs)

Three Steps To Download Software Releases From Support Center

(49 secs)

Three Steps To Download EDA License from Support Center

(54 secs)

Three Steps To Open Support Case In Support Center Indirect Customers

(1 min, 16 secs)

Five Steps To Download Siemens PLM License in Support Center

(1 min, 28 secs)

How To Search Support Center

(1 min, 50 secs)

Four Steps To Open Support Case In Support Center Solution Partners Only

(1 min, 57 secs)

Three Steps To Open A Support Case In Support Center

(1 min, 46 secs)

Three Steps To Personalize Support Center

(56 secs)

Three Steps to Register for Support Center

(1 min, 31 secs)