Support Premium
Spécifications du support sur le cloud
Support Cloud est un droit disponible avec le support de niveau Argent ou Or. Avec Support Cloud, les clients bénéficient d’un environnement prêt à l’emploi d’un ou de plusieurs produits bénéficiant d’un support Argent ou Or, avec les spécifications répertoriées.
Support Cloud parameters | Specifications |
|---|---|
Project run time (months) | 12 |
RAM | 24 GB |
Storage overall | 2000 GB |
Firewall restriction on customer IP address | Up to 2 |
Import or export of VM templates | On-demand |
Users | Up to 5 |
Site2Site VPN | Optional |
Graphic card | 1 x nVidiaM60 |
Microsoft SQL Server Standard | For 5 users |
Microsoft Server OS License | Included |
3rd-Party licenses | Excluded. Optional access to local customer license |
Access to VM templates | Up to 50 templates |
Access to a self-service Cloud Portal or a public Cloud Provider (e.g., AWS) | Yes (e.g., https://gtac-cloud.de.hca.siemens.com/cloud/org/customer_name) |
Availability | Up to 24x7 |
Support (Monday-Friday) | 8-17 GMT+1 |
Access Siemens Support Center
We have all the support resources you need in one easy-to-use location: personalized content, an extensive knowledgebase, a powerful search and an intuitive navigation. In the Support Center, you can:
- Find the latest available product downloads
- Search knowledgebase articles
- View current videos
- Access on-demand training
- Join a community of experts
- Access our Account Center
- Open new cases
- View the status of support cases
