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Refund policy

All sales of our products and services are final. We don't offer refunds, exchanges or returns. Find out more in our Universal Customer Agreement (UCA).

Frequently asked questions

Here are three options for getting started with your Siemens software:

  1. The Knowledge Base in Support Center includes guides, tutorials and other resources.
  2. Siemens Community connects new users with experts. Follow conversation threads for your specific product.
  3. Xcelerator Academy offers on-demand and live training, as well as certifications.

Find out common problems and solutions in Support Center. If you continue to have a problem, you can open a Support Case ticket.

Some subscriptions purchased online are set to Auto Renew by default. When you log into My Account, you can set your status to Manual Renewal or Auto Renew.

For questions, you can get in touch with us.